Choosing a digital marketing agency can seem simple at first, but once you’re locked into a long contract, the problems often begin. Before signing anything, businesses need to ask the right questions to avoid wasted time and money.
Ask Who Actually Does the Work
Many digital marketing agencies in South Africa outsource work to freelancers or overseas teams. That’s not always a bad thing, but if your agency doesn’t even know who is running your Google Ads South Africa campaigns, that’s a red flag.
If you’re promised support from a local digital marketing agency South Africa business but get bounced around to unknown contacts, it’s time to step back. A proper digital marketing agency in South Africa will tell you exactly who is working on what.
Ask How Often You’ll Get Reports
A marketing agency that avoids showing performance is one to avoid. You need to see clear numbers on your Google Ads services and SEO services at least monthly. That includes spend, clicks, leads, and any growth.
If the agency says, “we’ll send updates when we can,” that usually means never. A proper Google Ads agency will give you regular reports, explain the data, and show what they’re doing to improve things.
Ask If They Offer More Than One Service
Some businesses only want help with SEO. Others want to test social ads. But most need both. If you’re only paying for one thing, you’ll miss out on the full benefits. A digital marketing company that offers proper digital marketing services will help you build a full plan.
Check if the agency has experience with social media marketing, paid ads, link building, and local SEO services. If they don’t, you’ll need to pay someone else to fill the gaps.
Ask How Results Are Tracked
If they say they “use analytics,” that’s not enough. You need details. Are they tracking phone calls? Do they use UTM links? Are landing pages built properly? A proper online marketing agency will walk you through how every click is being measured.
That’s especially important for online advertising South Africa campaigns, where small changes can have a big impact on cost. Agencies that guess or avoid the topic won’t get you far.
Ask If There Are Setup Fees or Hidden Costs
Some marketing companies charge low monthly rates but then surprise you with once-off setup fees. Others include things like hosting or updates, then bill you again. Ask for all costs upfront.
A digital marketing agency Johannesburg that’s open about pricing is usually more reliable. Don’t be afraid to ask for line items or breakdowns. If they avoid the topic, walk away.
Ask What Success Looks Like
If a marketing company only talks about traffic and clicks, that’s not enough. Ask how they define success. Is it leads? Calls? Online sales? Ask them to tie their work to your actual business results.
A proper leading digital marketing agency Johannesburg will track all of it and help you set realistic goals. They won’t overpromise, and they’ll explain why certain numbers matter.
Ask What Happens If You’re Unhappy
This is a question most people forget to ask. But if you’re not happy with your results, what happens? Can you leave the contract early? Do they fix the problem for free? A proper digital marketing agencies partner will put these answers in writing.
A good one will also offer a short trial period. This way, you’re not locked in for 6 months with an agency that doesn’t deliver.
Ask About Their Past Clients
If an agency won’t share examples or case studies, be careful. Even a newer advertising agency should have some results to share. Ask if they’ve worked with businesses like yours, in your city or industry.
If they’re one of the marketing companies Johannesburg businesses recommend, you’ll likely find proof on their website or Google reviews.
Ask What SEO Includes
Some agencies list “SEO” as one thing, but it covers many services. Ask if their plan includes SEO service, technical work, SEO prices South Africa, content updates, link building, and reporting.
Many digital marketing companies in South Africa promise rankings, but only deliver a monthly report with no action. Make sure the work matches the promise.
Ask If They’re Certified
If your agency is a Google Premier Partner, that means they’ve passed Google’s standards. It’s not everything, but it’s a start. Also, check if they’re listed as a trusted search online marketing agency. These badges don’t guarantee quality, but they show effort and training.
You don’t need to be a marketing expert to ask these questions. But if you want a real return, you need to ask the right ones before signing. Whether you’re dealing with marketing agencies in South Africa, online marketing companies, or a top digital marketing agency Johannesburg, being direct will save time and money.
The right digital marketing companies will always welcome your questions and answer them honestly.